You Are Our Most Precious Asset!

We love our customers to be happy and trouble-free. For the most part, our helpful support staff are not busy due to the stability and reliability of our authentication solutions. From time to time, there may be a hiccup from a software update or just a question on how to secure another channel and our help is needed.

At SurePassID, we take pride in our support services offered to our customers and we are committed to delivering prompt responses to your issues or answers to your questions, minimizing your concerns and maximizing your investment in SurePassID .

We offer two support plans: Standard Support and Premium 24/7/365 Support:

Standard Support

Email & telephone support

8am-6pm ET, 8am-6pm PT, M-F

24x7x365 support for critical issues

Premium Support

24/7/365 Support via Email or Telephone

Named Support Engineer

SurePassID Support Portal Access to manage priorities

Support Channels

Support Portal:

Email us at

Or call us toll-free at +1 (888) 200-8144  Ext. 2 

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